MUNICIPAL GOVERNMENT
OF BURGOS, ILOCOS SUR
CITIZEN’S CHARTER
2022, First Edition
Office of the Municipal Mayor
External Services
1. ISSUANCE OF MAYOR’S CLEARANCE/CERTIFICATION
The Mayor’s Clearance/Certification is issued to an individual seeking employment,
scholarship and for any other purposes.
Office: |
MUNICIPAL MAYOR’S OFFICE |
|||||
Classification: |
SIMPLE |
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Type of transaction: |
G2C |
|||||
Who may avail: |
All concerned parties |
|||||
CHECKLIST OF REQUIREMENTS |
FROM WHERE TO SECURE |
|||||
Residence Certificate (Cedula) |
Respective Barangay/ MTO |
|||||
Barangay Clearance |
Respective Barangay |
|||||
Police Clearance |
PNP |
|||||
CLIENT STEPS |
AGENCY ACTION
|
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
||
1. Register in the log book |
1. Assist the client
|
|
1 minute |
Front Desk Officer |
||
2. Submit necessary requirements |
2. Evaluate the submitted requirements and prepare the clearance/ certification |
|
10 minutes |
Administrative Aide IV
|
||
3. Pay the corresponding fee |
3. Issue Official Receipt |
P132.82
|
1 minute |
Revenue Collection Clerk III |
||
4. Wait while the clearance/ certification is being signed |
4. Sign the clearance/ certification
|
|
1 minute |
Municipal Mayor |
||
5. Receive the signed clearance/ certification |
5. Release the signed clearance/ certification |
|
1 minute |
Administrative Aide IV |
||
TOTAL |
P132.82 |
14 minutes |
|
|||
2. ISSUANCE OF ENDORSEMENT LETTERS FOR RESOLUTIONS OF PROJECTS, MEDICINES AND OTHER MEDICAL NEEDS OF PATIENT, SCHOLARSHIP GRANTS
Endorsement letters were used in seeking assistance in the province or other government agencies.
Office: |
MUNICIPAL MAYOR’S OFFICE |
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Classification: |
SIMPLE |
|||||
Type of transaction: |
G2C |
|||||
Who may avail: |
All concerned parties |
|||||
CHECKLIST OF REQUIREMENTS |
FROM WHERE TO SECURE |
|||||
Barangay Resolutions |
Respective Barangay |
|||||
Medical Certificate |
Municipal Health Office |
|||||
Certificate of Indigency |
Respective Barangay |
|||||
CLIENT STEPS |
AGENCY ACTION
|
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
||
1. Register in the log book and submit requirements |
1. Evaluate submitted documents |
|
1 minute |
Mayor Staff
|
||
2. Wait for the Endorsement letter |
2. Prepare the Endorsement letter and have it signed by the Municipal Mayor |
|
10 minutes |
Private Secretary II |
||
3. Receive the Endorsement letter |
3. Release the Endorsement letter |
|
1 minute |
Private Secretary II |
||
TOTAL |
|
12 minutes |
|
|||
3. ISSUANCE OF AFFIDAVIT
Affidavit is issued to those who need the documents for various purposes.
Office: |
MUNICIPAL MAYOR’S OFFICE |
|||||
Classification: |
SIMPLE |
|||||
Type of transaction: |
G2C |
|||||
Who may avail: |
All concerned parties |
|||||
CHECKLIST OF REQUIREMENTS |
FROM WHERE TO SECURE |
|||||
Residence Certificate (Cedula)
|
Municipal/Barangay Treasurer’s Office |
|||||
Police Blotter |
PNP |
|||||
Legal Documents (for other kind of affidavit) |
Civil Registrar Office |
|||||
CLIENT STEPS |
AGENCY ACTION
|
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
||
1. Register in the logbook |
1. Assist and interview the client |
|
1 minute |
Administrative Aide IV |
||
2. Submit requirements |
2. Acknowledge receipt of requirements and prepare the Affidavit |
|
5 minutes |
Administrative Aide IV |
||
3. Sign the documents together with the two (2) witnesses |
3. Assist the client |
|
2 minutes |
Administrative Aide IV |
||
4. Pay the corresponding fee |
4. Issue Official Receipt |
P132.82
|
2 minutes |
Revenue Collection Clerk III |
||
5. Wait for the affidavit |
5. Sign the affidavit |
|
1 minute |
Municipal Mayor |
||
6. Receive the signed affidavit |
6. Release the signed affidavit |
|
1 minute |
Administrative Aide IV |
||
TOTAL |
P132.82 |
12 minutes |
|
|||
4. ISSUANCE OF MAYOR’S PERMIT
Mayor’s Permit (also known as Business Permit) is one of the requirements for every business establishments to operate.
Office: |
MUNICIPAL MAYOR’S OFFICE |
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Classification: |
SIMPLE |
|||||
Type of transaction: |
G2B |
|||||
Who may avail: |
All concerned parties |
|||||
CHECKLIST OF REQUIREMENTS |
FROM WHERE TO SECURE |
|||||
Sanitary Permit / Medical Certificate |
Municipal Health Office |
|||||
Residence Certificate (Cedula)
|
Municipal/Barangay Treasurer’s Office |
|||||
PNP Clearance |
PNP |
|||||
Barangay Permit/Clearance |
Respective Barangay |
|||||
DTI Certification |
DTI |
|||||
CLIENT STEPS |
AGENCY ACTION
|
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
||
1. Fill-out and submit the Unified Application Form (UAF) together with the requirements |
1.1. Receive and evaluate the requirements
1.2. Prepare the Permit |
None |
10 minutes |
Administrative Aide IV (BPLO) |
||
2. Pay the corresponding fees |
2. Acknowledge receipt of the duly accomplished application with the requirements
|
Application fee – P 177.87 Mayor’s Permit – P 177.87 Mayor’s Clearance – P 177.87 Medical Certificate Fee – P 177.87 Health and Sanitation Inspection Fee – P 177.87 PNP Clearance – P 185.49 |
2 minutes |
Revenue Collection Clerk III |
||
3. Receive Business Permit |
3. Issue Business Permit |
|
1 minute |
Municipal Mayor |
||
TOTAL |
P1,074.84 |
13 minutes |
|
|||
5. REQUEST FOR EMERGENCY ASSISTANCE
In order to respond to emergency situations within the locality, hotline numbers are provided for immediate action accessible to every individual to ensure prompt and quick response to emergency crises and eventually attain a zero-casualty report.
Note: Emergency call through hotline number 0916-599-7888 for emergency situations
Office: |
Local Disaster Risk Reduction and Management Office |
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Classification: |
Simple |
|||||
Type of transaction: |
G2C- Government to Citizen |
|||||
Who may avail: |
All Residents |
|||||
CHECKLIST OF REQUIREMENTS |
FROM WHERE TO SECURE |
|||||
Call to emergency hotline numbers or personal appearance at the LDRRM Office. |
LDRRMO II |
|||||
CLIENT STEPS |
AGENCY ACTION
|
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
||
1. Dial the emergency hotline numbers for assistance |
1.1 Note the details of the report or incident.
1.2 Alert and deploy the Emergency Response Team |
None |
3 minutes
2 minutes |
LDRRMO II
|
||
TOTAL |
|
5 minutes |
|
|||
6. REQUEST FOR POST-DAMAGE ASSESSMENT
Non-emergency assistance is provided for the purpose of conducting monitoring/ Post-Damage Assessment in times of calamity or disaster that may occur in the locality to determine the cost of damages and assistance the local government unit may extend.
Office: |
Local Disaster Risk Reduction and Management Office |
|||||
Classification: |
Simple |
|||||
Type of transaction: |
G2C- Government to Citizen |
|||||
Who may avail: |
All Residents |
|||||
CHECKLIST OF REQUIREMENTS |
FROM WHERE TO SECURE |
|||||
Picture of the incident |
|
|||||
CLIENT STEPS |
AGENCY ACTION
|
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
||
1. Present supporting documents |
1.Immediately proceed at the site or schedule the day of monitoring or assessment |
None |
4 hours |
LDRRMO II
|
||
TOTAL |
|
4 hours |
|
|||
7. ISSUANCE OF CERTIFICATION
Certification is being issued to individuals whose curing barn or houses were partially or totally damaged to determine the extent of damages and identify the corresponding amount of assistance to be given to the affected residents.
Office: |
Local Disaster Risk Reduction and Management Office |
|||||
Classification: |
Simple |
|||||
Type of transaction: |
G2C- Government to Citizen |
|||||
Who may avail: |
All Residents |
|||||
CHECKLIST OF REQUIREMENTS |
FROM WHERE TO SECURE |
|||||
Punong Barangay Certification of the extent and cost of damages of the event |
Barangay Secretary/Punong Barangay |
|||||
CLIENT STEPS |
AGENCY ACTION
|
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
||
1. Submit the required documents for initial assessment and verification
|
1.Immediately proceed at the site or schedule the day of monitoring or assessment |
|
1 minute |
LDRRMO II |
||
2. Pay the required fees.
|
2. Issue Official Receipt |
P132.82 |
2 minutes |
Revenue Collection Clerk III |
||
3. Return to the LDRRM Office for the processing and release of certification |
3. Sign and release Certification |
|
3 minutes |
LDRRMO II |
||
TOTAL |
P132.82 |
6 minutes |
|
|||
8. REQUEST FOR TRAININGS/DRILLS
Provision of needed capacity for the requesting person, organization, group or entity.
Office: |
Local Disaster Risk Reduction and Management Office |
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Classification: |
Simple |
|||||
Type of transaction: |
G2C- Government to Citizen |
|||||
Who may avail: |
Schools, Business Owners and Barangays |
|||||
CHECKLIST OF REQUIREMENTS |
FROM WHERE TO SECURE |
|||||
Request letter |
|
|||||
CLIENT STEPS |
AGENCY ACTION
|
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
||
1. Submit letter request for the required training, seminars or drills |
1.1 Receive letter request for the required training, seminar or drills
|
None |
1 minute |
LDRRMO II
|
||
|
1.2 Review the request for the required training, seminar or drills; Date, Time & Venue |
None |
2 minutes |
LDRRMO II |
||
|
1.3 Coordinate with other partner agencies for the resource speakers or trainers |
None |
2 days |
LDRRMO II |
||
|
1.4 Coordinate with requesting party for the confirmation/finalization of the training or seminar |
None |
1 day |
LDRRMO II |
||
|
1.5 Prepare project proposal or project design of the said training or seminar for the needed supplies, meals and venue |
None |
2 days |
LDRRMO II |
||
2. Prepare budget for the training |
2. Prepare the needed materials and all the details for the training proper |
None |
1 day |
LDRRMO II |
||
TOTAL |
|
5 days & 23 minutes |
|
|||
9. ROCESSING OF EDUCATIONAL / FINANCIAL ASSISTANCE TO SENIOR HIGH SCHOOL AND COLLEGE STUDENTS
The Municipality of Burgos recognizes the right of every child to education. It provides educational/financial assistance to poor but deserving students to continue and attain quality education.
Office: |
Office of the Municipal Mayor- HR Division/Personnel Section |
|||||
Classification: |
Complex |
|||||
Type of transaction: |
G2C – Government to Client |
|||||
Who may avail: |
Bonafide resident students of LGU- Burgos, Ilocos Sur |
|||||
CHECKLIST OF REQUIREMENTS |
FROM WHERE TO SECURE |
|||||
Certificate of Indigency and good moral character |
Punong Barangay |
|||||
School Card for Senior High School (Original & 2 photocopies) Certificate of Final Grades for College students (Original & 2 photocopies) |
School, University or College
|
|||||
Certificate of Enrolment and Billing |
School, University or College |
|||||
Applicant’s Information Form and Memorandum of Commitment Form |
Mayor’s Office – HR Section |
|||||
CLIENT STEPS |
AGENCY ACTION
|
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
||
1. Sign in the Client Logbook |
|
None |
1 minute |
Information Desk Officer |
||
2. Submit duly filled out form together with the required documents. |
2. Receive and assess documents.
|
None |
10 minutes |
Administrative Aide VI |
||
|
3. Process Payroll of recipients |
None |
2 days |
Administrative Aide VI |
||
4.Receive/Claim |
4. Release |
|
1 minute |
Mun. Treasurer |
||
TOTAL |
|
2 days & 12 minutes |
|
|||
10. APPLYING FOR A JOB IN THE LGU
Applying for a Job in the LGU is open to all qualified applicants particularly bonafide residents and must meet the required minimum qualification standards of the position being applied for. Vacant positions are published at the Civil Service Commission Field Office and are posted in the 3 conspicuous places in the LGU within 15 calendar days.
Office: |
Office of the Municipal Mayor – HR Division/Personnel Section |
|||||
Classification: |
Complex |
|||||
Type of transaction: |
G2G, G2C |
|||||
Who may avail: |
All interested qualified applicants/employees |
|||||
CHECKLIST OF REQUIREMENTS |
FROM WHERE TO SECURE |
|||||
Application letter specifying the position desired/ applied |
|
|||||
Duly accomplished Personal Data Sheet |
|
|||||
Authenticated Transcript of Records and Diploma |
School Registrar |
|||||
Authenticated Certificate of Eligibility |
CSC, PRC |
|||||
NBI Clearance, Medical Certificate |
NBI, MHO or Hospital |
|||||
Birth Certificate |
PSA |
|||||
OPCR & IPCR (For promotion) |
|
|||||
CLIENT STEPS |
AGENCY ACTION
|
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
||
|
Publication of Vacant position/s at the CSC and posted in 3 conspicuous places in the LGU |
None |
15 calendar days |
Administrative Officer IV |
||
Filing of application letter together with the required documents |
-Preliminary Evaluation of Candidates -Preparation of Selection Line-up |
None |
1 day |
Administrative Officer IV |
||
Come for the HRMPB interview and assessment |
HRMPSB interview |
None |
1 day |
HRMPSB |
||
|
Final selection of appointee |
None |
1 day |
Municipal Mayor/Municipal Vice Mayor |
||
Assumption of duty |
Announcement of the appointed employee at the LGU at the Bulletin Board
|
None |
At least 15 days |
Administrative Officer IV |
||
TOTAL |
|
33 days |
|
|||
Office of the Municipal Mayor
Internal Services
1. FILING, PROCESSING AND APPROVAL OF LEAVE APPLICATION
Employee has the right to avail leave of absence with or without pay provided by the CSC Rules and Regulations.
Office: |
Office of the Municipal Mayor – HR Division/Personnel Section |
|||||
Classification: |
Simple |
|||||
Type of transaction: |
G2G |
|||||
Who may avail: |
Municipal Officials and Employees |
|||||
CHECKLIST OF REQUIREMENTS |
FROM WHERE TO SECURE |
|||||
2 copies of Duly accomplished Leave Application Form (Form 6) |
c/o applicant |
|||||
Medical Certificate for sick leave exceeding five (5) days and other supporting documents |
Clinic or Hospital |
|||||
CLIENT STEPS |
AGENCY ACTION
|
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
||
1.Accomplish Leave Application Form (Form 6) |
1. Sign/ recommends approval |
None |
5 minutes |
Immediate Supervisor |
||
|
2. Signs/approves the application and release to the HR Section |
None |
5 minutes |
Municipal Mayor |
||
|
3. Receive, record and release |
None |
5 minute |
Administrative Officer IV |
||
|
TOTAL |
|
15 minutes |
|
||
2. APPLICATION FOR RETIREMENT
Processing of the Requirements for Retirement/Separation of Employees
Office: |
Office of the Municipal Mayor – HR Division/Personnel Section |
|||||
Classification: |
Simple |
|||||
Type of transaction: |
G2G |
|||||
Who may avail: |
Municipal Officials and Employees |
|||||
CHECKLIST OF REQUIREMENTS |
FROM WHERE TO SECURE |
|||||
Letter of Intent for (Optional Retiree) |
|
|||||
GSIS & HDMF Application for Retirement |
HR Division/Personnel Section |
|||||
Service Records |
HR Division/Personnel Section |
|||||
Office Clearance |
HR Division/Personnel Section |
|||||
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
||
1. Sign in the Client Logbook |
|
None |
1 minute |
Any available staff at the HR Division/Personnel Section |
||
2. Submit all requirements |
2.1 Receive and review the submitted requirements reference
2.2. Prepare the necessary documents
2.3. Forward the Application Form and other form for signature |
None |
1 hour |
HRMO Municipal Mayor, Mun. Accountant, Mun. Treasurer |
||
3. Receive the signed documents and send them to GSIS & HDMF office for processing of claims |
3. Release the documents the retiree |
None |
1 day |
HRMO |
||
TOTAL |
|
1 day, 1 hour and 1 minute |
|
|||
3. APPLICATION FOR TERMINAL LEAVE BENEFITS
Terminal Leave Benefits is granted to all officials and employees upon retirement of separation of service. Benefits are based on accumulated leave credits.
Office: |
Office of the Municipal Mayor – HR Division/Personnel Section |
|||||
Classification: |
Complex |
|||||
Type of transaction: |
G2G |
|||||
Who may avail: |
Retired Municipal Officials and Employees |
|||||
CHECKLIST OF REQUIREMENTS |
FROM WHERE TO SECURE |
|||||
Service Records |
HR Division/Personnel Section |
|||||
Office Clearance |
HR Division/Personnel Section |
|||||
Leave Form & Leave Card |
HR Division/Personnel Section |
|||||
Self Affidavit |
Mayor’s Office |
|||||
GSIS Voucher |
GSIS |
|||||
SALN |
|
|||||
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
||
1. Sign in the Client Logbook |
|
None |
1 minute |
Any available staff at the HR Division/Personnel Section |
||
2.1 Request for Terminal Leave Benefits 2.2 Submit Requirements |
2. Receive and review the submitted requirements |
|
5 minutes |
HRMO |
||
|
3. Prepare and process the necessary documents
3.1. Sign the documents |
Affidavit Fee- P132.82
|
2 days |
HRMO. Municipal Mayor, Revenue Collection Clerk |
||
Receive Check Benefit |
Release Check |
None |
1 minute |
Municipal Treasurer |
||
TOTAL |
P132.82 |
2 days 7 minutes |
|
|||
4. ISSUANCE OF CERTIFICATE OF EMPLOYMENT
Officials/Employees and former officials/employees may request for Certificate of Employment which is usually required for loans, employment to other company/agency upon resignation from the government service and other purposes that requires certificate.
Office: |
Office of the Municipal Mayor – HR Division/Personnel Section |
|||||
Classification: |
Simple |
|||||
Type of transaction: |
G2G |
|||||
Who may avail: |
Municipal Officials and Employees |
|||||
CHECKLIST OF REQUIREMENTS |
FROM WHERE TO SECURE |
|||||
|
|
|||||
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
||
1. Sign in the Client Logbook |
|
None |
2 minute |
Any available staff at the HR Division/Personnel Section |
||
2.Request for Certificate of Employment |
2. Prepare Certificate of Employment
2.1. Sign and approve the Certificate of Employment |
None |
10 minutes |
Municipal Mayor |
||
3. Receive the document |
3.Release the document |
None |
2 minutes |
HRMO |
||
TOTAL |
|
14 minutes |
|
|||
5. ISSUANCE OF OFFICE CLEARANCE
Office Clearance is issued to officials and employees as a requirement for retirement/survivorship application, leave and loan application.
Office: |
Office of the Municipal Mayor – HR Division/Personnel Section |
|||||
Classification: |
Simple |
|||||
Type of transaction: |
G2G |
|||||
Who may avail: |
Municipal Officials and Employees |
|||||
CHECKLIST OF REQUIREMENTS |
FROM WHERE TO SECURE |
|||||
|
|
|||||
CLIENT STEPS |
AGENCY ACTION
|
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
||
1. Sign in the Client Logbook |
|
None |
1 minute |
Information Desk Officer |
||
2. Request for Office Clearance |
2. Prepare Office Clearance
2.1. Sign and approve the Office Clearance |
None |
1 hour |
Mun. Mayor HRMO Mun. Accountant, Mun. Treasurer, Employees’ Association Pres. |
||
3. Receive the document |
3. Release the document |
None |
2 minutes |
HRMO II |
||
TOTAL |
|
1 hour 3 minutes |
|
|||
6. ISSUANCE OF CERTIFICATION OF LEAVE CREDITS
Officials and Employees may request for Certification of Leave Credits which is usually required for loans and other purposes.
Office: |
Office of the Municipal Mayor – HR Division/Personnel Section |
|||||
Classification: |
Simple |
|||||
Type of transaction: |
G2G |
|||||
Who may avail: |
Municipal Officials and Employees |
|||||
CHECKLIST OF REQUIREMENTS |
FROM WHERE TO SECURE |
|||||
|
|
|||||
CLIENT STEPS |
AGENCY ACTION
|
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
||
1. Sign in the Client Logbook |
|
None |
1 minute |
Information Desk Officer |
||
2. Request for Certification of Leave Credits |
2. Prepare and Sign Certification of Leave Credits |
None |
10 minutes |
HRMO II |
||
3. Receive the document |
3. Release the document |
None |
|
HRMO II |
||
TOTAL |
|
11 minutes |
|
|||