MMO Download

MUNICIPAL GOVERNMENT

OF BURGOS, ILOCOS SUR

CITIZEN’S CHARTER

2022, First Edition

Office of the Municipal Mayor

External Services

1. ISSUANCE OF MAYOR’S CLEARANCE/CERTIFICATION

The Mayor’s Clearance/Certification is issued to an individual seeking employment,

scholarship and for any other purposes.

Office:		MUNICIPAL MAYOR’S OFFICE
Classification:		SIMPLE
Type of transaction:		G2C
Who may avail:		All concerned parties
CHECKLIST OF REQUIREMENTS				FROM WHERE TO SECURE
Residence Certificate (Cedula)				Respective Barangay/ MTO
Barangay Clearance				Respective Barangay
Police Clearance				PNP
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Register in the log book	1. Assist the client			1 minute	Front Desk Officer
2. Submit necessary requirements	2. Evaluate the submitted requirements and prepare the clearance/ certification			10 minutes	Administrative Aide IV
3. Pay the corresponding fee	3. Issue Official Receipt		P132.82	1 minute	Revenue Collection Clerk III
4. Wait while the clearance/ certification is being signed	4. Sign the clearance/ certification			1 minute	Municipal Mayor
5. Receive the signed clearance/ certification	5. Release the signed clearance/ certification			1 minute	Administrative Aide IV
TOTAL			P132.82	14 minutes

2. ISSUANCE OF ENDORSEMENT LETTERS FOR RESOLUTIONS OF PROJECTS, MEDICINES AND OTHER MEDICAL NEEDS OF PATIENT, SCHOLARSHIP GRANTS

Endorsement letters were used in seeking assistance in the province or other government agencies.

Office:		MUNICIPAL MAYOR’S OFFICE
Classification:		SIMPLE
Type of transaction:		G2C
Who may avail:		All concerned parties
CHECKLIST OF REQUIREMENTS				FROM WHERE TO SECURE
Barangay Resolutions				Respective Barangay
Medical Certificate				Municipal Health Office
Certificate of Indigency				Respective Barangay
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID		PROCESSING TIME	PERSON RESPONSIBLE
1. Register in the log book and submit requirements	1. Evaluate submitted documents				1 minute	Mayor Staff
2. Wait for the Endorsement letter	2. Prepare the Endorsement letter and have it signed by the Municipal Mayor				10 minutes	Private Secretary II
3. Receive the Endorsement letter	3. Release the Endorsement letter				1 minute	Private Secretary II
TOTAL					12 minutes

3. ISSUANCE OF AFFIDAVIT

Affidavit is issued to those who need the documents for various purposes.

Office:		MUNICIPAL MAYOR’S OFFICE
Classification:		SIMPLE
Type of transaction:		G2C
Who may avail:		All concerned parties
CHECKLIST OF REQUIREMENTS				FROM WHERE TO SECURE
Residence Certificate (Cedula)				Municipal/Barangay Treasurer’s Office
Police Blotter				PNP
Legal Documents (for other kind of affidavit)				Civil Registrar Office
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID		PROCESSING TIME	PERSON RESPONSIBLE
1. Register in the logbook	1. Assist and interview the client				1 minute	Administrative Aide IV
2. Submit requirements	2. Acknowledge receipt of requirements and prepare the Affidavit				5 minutes	Administrative Aide IV
3. Sign the documents together with the two (2) witnesses	3. Assist the client				2 minutes	Administrative Aide IV
4. Pay the corresponding fee	4. Issue Official Receipt		P132.82		2 minutes	Revenue Collection Clerk III
5. Wait for the affidavit	5. Sign the affidavit				1 minute	Municipal Mayor
6. Receive the signed affidavit	6. Release the signed affidavit				1 minute	Administrative Aide IV
TOTAL			P132.82		12 minutes

4. ISSUANCE OF MAYOR’S PERMIT

Mayor’s Permit (also known as Business Permit) is one of the requirements for every business establishments to operate.

Office:		MUNICIPAL MAYOR’S OFFICE
Classification:		SIMPLE
Type of transaction:		G2B
Who may avail:		All concerned parties
CHECKLIST OF REQUIREMENTS				FROM WHERE TO SECURE
Sanitary Permit / Medical Certificate				Municipal Health Office
Residence Certificate (Cedula)				Municipal/Barangay Treasurer’s Office
PNP Clearance				PNP
Barangay Permit/Clearance				Respective Barangay
DTI Certification				DTI
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID		PROCESSING TIME	PERSON RESPONSIBLE
1. Fill-out and submit the Unified Application Form (UAF) together with the requirements	1.1. Receive and evaluate the requirements 1.2. Prepare the Permit		None		10 minutes	Administrative Aide IV (BPLO)
2. Pay the corresponding fees	2. Acknowledge receipt of the duly accomplished application with the requirements		Application fee – P 177.87 Mayor’s Permit – P 177.87 Mayor’s Clearance – P 177.87 Medical Certificate Fee – P 177.87 Health and Sanitation Inspection Fee – P 177.87 PNP Clearance – P 185.49		2 minutes	Revenue Collection Clerk III
3. Receive Business Permit	3. Issue Business Permit				1 minute	Municipal Mayor
TOTAL			P1,074.84		13 minutes

Office:		Local Disaster Risk Reduction and Management Office
Classification:		Simple
Type of transaction:		G2C- Government to Citizen
Who may avail:		Schools, Business Owners and Barangays
CHECKLIST OF REQUIREMENTS				FROM WHERE TO SECURE
Request letter
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID		PROCESSING TIME	PERSON RESPONSIBLE
1. Submit letter request for the required training, seminars or drills	1.1 Receive letter request for the required training, seminar or drills		None		1 minute	LDRRMO II
	1.2 Review the request for the required training, seminar or drills; Date, Time & Venue		None		2 minutes	LDRRMO II
	1.3 Coordinate with other partner agencies for the resource speakers or trainers		None		2 days	LDRRMO II
	1.4 Coordinate with requesting party for the confirmation/finalization of the training or seminar		None		1 day	LDRRMO II
	1.5 Prepare project proposal or project design of the said training or seminar for the needed supplies, meals and venue		None		2 days	LDRRMO II
2. Prepare budget for the training	2. Prepare the needed materials and all the details for the training proper		None		1 day	LDRRMO II
TOTAL					5 days & 23 minutes

Office:		Office of the Municipal Mayor- HR Division/Personnel Section
Classification:		Complex
Type of transaction:		G2C – Government to Client
Who may avail:		Bonafide resident students of LGU- Burgos, Ilocos Sur
CHECKLIST OF REQUIREMENTS				FROM WHERE TO SECURE
Certificate of Indigency and good moral character				Punong Barangay
School Card for Senior High School (Original & 2 photocopies) Certificate of Final Grades for College students (Original & 2 photocopies)				School, University or College
Certificate of Enrolment and Billing				School, University or College
Applicant’s Information Form and Memorandum of Commitment Form				Mayor’s Office – HR Section
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID		PROCESSING TIME	PERSON RESPONSIBLE
1. Sign in the Client Logbook			None		1 minute	Information Desk Officer
2. Submit duly filled out form together with the required documents.	2. Receive and assess documents.		None		10 minutes	Administrative Aide VI
	3. Process Payroll of recipients		None		2 days	Administrative Aide VI
4.Receive/Claim	4. Release				1 minute	Mun. Treasurer
TOTAL					2 days & 12 minutes

Office:		Office of the Municipal Mayor – HR Division/Personnel Section
Classification:		Complex
Type of transaction:		G2G, G2C
Who may avail:		All interested qualified applicants/employees
CHECKLIST OF REQUIREMENTS				FROM WHERE TO SECURE
Application letter specifying the position desired/ applied
Duly accomplished Personal Data Sheet
Authenticated Transcript of Records and Diploma				School Registrar
Authenticated Certificate of Eligibility				CSC, PRC
NBI Clearance, Medical Certificate				NBI, MHO or Hospital
Birth Certificate				PSA
OPCR & IPCR (For promotion)
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID		PROCESSING TIME	PERSON RESPONSIBLE
	Publication of Vacant position/s at the CSC and posted in 3 conspicuous places in the LGU		None		15 calendar days	Administrative Officer IV
Filing of application letter together with the required documents	-Preliminary Evaluation of Candidates -Preparation of Selection Line-up		None		1 day	Administrative Officer IV
Come for the HRMPB interview and assessment	HRMPSB interview		None		1 day	HRMPSB
	Final selection of appointee		None		1 day	Municipal Mayor/Municipal Vice Mayor
Assumption of duty	Announcement of the appointed employee at the LGU at the Bulletin Board		None		At least 15 days	Administrative Officer IV
TOTAL					33 days

Office:		Office of the Municipal Mayor – HR Division/Personnel Section
Classification:		Simple
Type of transaction:		G2G
Who may avail:		Municipal Officials and Employees
CHECKLIST OF REQUIREMENTS				FROM WHERE TO SECURE
Letter of Intent for (Optional Retiree)
GSIS & HDMF Application for Retirement				HR Division/Personnel Section
Service Records				HR Division/Personnel Section
Office Clearance				HR Division/Personnel Section
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID		PROCESSING TIME	PERSON RESPONSIBLE
1. Sign in the Client Logbook			None		1 minute	Any available staff at the HR Division/Personnel Section
2. Submit all requirements	2.1 Receive and review the submitted requirements reference 2.2. Prepare the necessary documents 2.3. Forward the Application Form and other form for signature		None		1 hour	HRMO Municipal Mayor, Mun. Accountant, Mun. Treasurer
3. Receive the signed documents and send them to GSIS & HDMF office for processing of claims	3. Release the documents the retiree		None		1 day	HRMO
TOTAL					1 day, 1 hour and 1 minute

Office:		Office of the Municipal Mayor – HR Division/Personnel Section
Classification:		Complex
Type of transaction:		G2G
Who may avail:		Retired Municipal Officials and Employees
CHECKLIST OF REQUIREMENTS				FROM WHERE TO SECURE
Service Records				HR Division/Personnel Section
Office Clearance				HR Division/Personnel Section
Leave Form & Leave Card				HR Division/Personnel Section
Self Affidavit				Mayor’s Office
GSIS Voucher				GSIS
SALN
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID		PROCESSING TIME	PERSON RESPONSIBLE
1. Sign in the Client Logbook			None		1 minute	Any available staff at the HR Division/Personnel Section
2.1 Request for Terminal Leave Benefits 2.2 Submit Requirements	2. Receive and review the submitted requirements				5 minutes	HRMO
	3. Prepare and process the necessary documents 3.1. Sign the documents		Affidavit Fee- P132.82		2 days	HRMO. Municipal Mayor, Revenue Collection Clerk
Receive Check Benefit	Release Check		None		1 minute	Municipal Treasurer
TOTAL			P132.82		2 days 7 minutes