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MUNICIPAL GOVERNMENT

OF BURGOS, ILOCOS SUR


CITIZEN’S CHARTER

2022, First Edition

 


Office of the Municipal Social Welfare and Development Office

 

 

External Services

 1.   ASSISTANCE TO INDIVIDUALS IN CRISIS SITUATAIONS

Assistance to Individual in Crisis Situation or AICS is a form of assistance funded by the local government unit of Burgos that addresses the immediate and emergency need of an individual or family. Emergency in nature includes purchase of medicine, augment hospital bill, and transportation and food assistance.

Office: 

Municipal Social Welfare & Development Office (MSWDO)

Classification:

Complex

Type of transaction:

G2C-Government to Citizen

Who may avail:        

 Indigent individuals/ family with financial difficulty

CHECKLIST OF REQUIREMENTS

FROM WHERE TO SECURE 

For Medical Assistance (original)

  ▪ Medical Certificate/Medical Abstract

Attending Physician

For Burial Assistance (photocopy)

  ▪ Registered Death Certificate

MCR

 

Barangay Certificate of Indigency (original)

Concerned Barangay

Any valid ID of the client

 

 

CLIENT STEPS

 

AGENCY

ACTION

 

 

FEES TO BE PAID

 

PROCESSING TIME

PERSON

RESPONSIBLE

 1. Present the required documents

 1. Evaluate the submitted documents

 

None

 5 minutes

 MSWD Staff

2. Provide data/ information (interview)

2.1.Intake/ interview and assess the need of the client

None

10 minutes

MSWD Staff

 

 

2.2. Prepare the SCSR & supporting documents.

2.3. Review & approval

None

10 minutes

 

 

 

5 minutes

MSWD Staff

 

 

 

MSWDO

 

2.4.Process voucher

 

None

1 hour

Mun. Budget Officer

Mun. Treasurer

Mun. Accountant

Mun. Mayor

Acknowledge receipt of financial assistance by signing in the log book

3 Release cash assistance

None

3 minutes

Mun. Treasurer’s Office

 TOTAL

 

1 hour 33 minutes

 
             

 2. ISSUANCE OF SOCIAL CASE STUDY REPORT TO DIFFERENT AGENCY CONCERN/PCSO/HOSPITALS

 Social Case Study Report (SCSR) is a document that describes the present situation of a needy individual or family for possible availment of medical, burial, educational, and financial assistance or intervention from charitable institutions (GOs & NGOs). It is done by a registered social worker through a conduct of interview and data gathering. It justifies the current condition of a client to be eligible for an assistance from sponsoring agencies.

Office: 

Municipal Social Welfare & Development Office (MSWDO)

Classification:

Complex

Type of transaction:

G2C-Government to Citizen

Who may avail:        

Any needy individual or family who belongs to the marginalized sector and  a bonafide resident of Burgos, Ilocos Sur, who applies for financial/hospitalization/ medical Assistance and other intervention from another agencies.

CHECKLIST OF REQUIREMENTS

FROM WHERE TO SECURE 

Updated Medical/ Clinical Abstract

Attending Physician

Hospital Bill/ Promissory Note

Attending Physician

Barangay Certificate of Indigency (original)

Concerned Barangay

Any  valid ID of the client

COMELEC,or any govt issued ID

 

CLIENT STEPS

 

AGENCY

ACTION

 

 

FEES TO BE PAID

 

PROCESSING TIME

PERSON

RESPONSIBLE

 1. Present the required documents

 1. Evaluate the submitted documents

 

None

 5 minutes

 MSWD Staff

2. Provide data/ information (interview)

2.Intake/ interview and assess the need of the client

None

1 hour

MSWDO

3 Wait for the preparation of Social Case Study Report

3.1 Prepare the Social Case Study Report/home visit

 

3.2 Review & approval

None

1 day

 

 

 

10 minutes

MSWDO

 

4.Claim the Social Case Study Report

4 Issue/ Release Social Case Study Report

None

1 minutes

MSWDO

 TOTAL

 

 1 day 1 hour 16minutes

 
             

3. APPLICATION FOR IDENTIFICATION CARD FOR SENIOR CITIZEN, PERSON WITH DISABILITY (PWD) AND SOLO PARENTS

· FOR SENIOR CITIZEN

Senior Citizen’s Identification Card is issued to residents of this Municipality whose age is 60 years old and above. Once a person reaches his 60th  birthday, he should apply for a Senior Citizens Identification card (ID) in order to avail 20% discount of medicine, medical and dental check up, transportation, hotels, restaurants and other privileges granted from R.A. 9994.

· FOR PERSON WITH DISABILITY

A document issued to Persons with Disability under Section 32 of RA No. 9442, “An Act Amending RA No. 7277, otherwise known as the ‘Magna Carta for Disabled Persons and for their Purposes’.

· FOR SOLO PARENT

A document issued to Solo-Parent according to Republic Act 8972.

Office: 

Municipal Social Welfare & Development Office (MSWDO)

Classification:

Complex

Type of transaction:

G2C-Government to Citizen

Who may avail:        

FOR SENIOR CITIZEN

Any Filipino citizen who is a resident of the Philippines, and who is sixty (60) years old or above per Article 5.1 Rule III, definition of terms.

FOR PERSON WITH DISABILITY

Any person suffering from long-term physical, mental, intellectual or sensory impairments and a resident of the municipality.

FOR SOLO PARENT

Any person qualified as to the definition of Solo-Parent in accordance to RA 8972.

 

CHECKLIST OF REQUIREMENTS

FROM WHERE TO SECURE 

FOR SENIOR CITIZEN

ID with Date of Birth

OSCA Application form

Picture 1×1 (2pcs)

 

COMELEC,or any govt. issued ID

MSWDO

 

FOR PERSON WITH DISABILITY

Medical Certificate (original)

PWD-RF (Person with Disability Registration Form)

Picture 1X1 (2 pcs)

MHO

MSWDO

FOR SOLO PARENT

Certification from court, barangay, that a person is a solo parent. (original)

Picture 1×1 (2pcs)

Application Form

Affidavit of Solo Parent from the  Mun. Mayor

Death Certificate of Spouse (if deceased)

Birth Certificate of the child/children

Other appropriate document to support the application being a solo parent

 

Court or Barangay Concern

 

 

MSWDO

Mayor’s Office

MCR

MCR

 

 

CLIENT STEPS

 

AGENCY

ACTION

 

 

FEES TO BE PAID

 

PROCESSING TIME

PERSON

RESPONSIBLE

1. Present the needed requirements

1. Check the completeness of the submitted documents

 

None

5 minutes

 MSWD Staff

2. Secure and accomplish the Application Form

2.1. Interview and assess the applicant

2.2. Prepares the SC ID/ PWD ID/ Solo Parent ID

2.3 The MSWDO staff shall conduct home visit to validate the Solo Parent Applicants (only)

None

15 minutes

 

 

 

10 minutes

 

MSWD Staff

 TOTAL

 

45  minutes

 
             

4. ISSUANCE OF CERTIFICATE OF INDIGENCY 

Certificate of Indigency is a document issued to a person that attests his/her income is below poverty threshold and is applying for assistance in a sponsoring agency.

Office: 

Municipal Social Welfare & Development Office (MSWDO)

Classification:

Complex

Type of transaction:

G2C-Government to Citizen

Who may avail:        

 A person/family whose income is below poverty threshold and must be a resident of the municipality.

CHECKLIST OF REQUIREMENTS

FROM WHERE TO SECURE 

Barangay Certificate of Indigency

 

Concerned Barangay

 

CLIENT STEPS

 

AGENCY

ACTION

 

 

FEES TO BE PAID

 

PROCESSING TIME

PERSON

RESPONSIBLE

 1. Present the required document

 1. Verify the presented requirement

None

 5 minutes

 MSWD Staff

2. Provide data/ personal information (interview)

2.1 Conduct interview

2.2 Prepare Certification

2.3 For signature  of the approving  officer

None

10 minutes

MSWD Staff

 

MSWD Staff

 

 

MSWDO

3 Receive the Certificate of Indigency

3.Record and Release

the document to the

client

None

3 minutes

MSWD Staff

 TOTAL

 

18  minutes

 
             

5.   DAYCARE SERVICE PROGRAM / SUPPLEMENTARY FEEDING PROGRAM

Provision of substitute mothering to children aged 3-4 years old whose parents cannot attend to their needs during the day.

Office: 

Municipal Social Welfare & Development Office (MSWDO)

Classification:

Complex

Type of transaction:

G2C-Government to Citizen

Who may avail:        

 Children aged 3 – 4.11 years/ malnourish children 2-5 yrs old

CHECKLIST OF REQUIREMENTS

FROM WHERE TO SECURE 

Birth certificate

MCR

 

CLIENT STEPS

 

AGENCY

ACTION

 

 

CLIENT STEPS

 

AGENCY

ACTION

 

 

CLIENT STEPS

 1. Proceed to Daycare Center of their respective Barangay and present birth Certificate of the Child

 1. Interview parents and enroll the child

1.2. Brief/ Orient the parents regarding the policy of the center

 

None

 30 minutes

 Child Development Worker

2. Accompany the child in going to the center

2.1 Day Care service also serve supplementary feeding program to children enrolled especially to malnourished children

2.2 Monitoring of the Daycare service program

None

 

 

 

 

 

 

 

 

 

None

3 hrs

 

 

 

 

 

 

 

 

 

Child Development Worker

 

 

 

 

 

 

MSWDO and Staff

 TOTAL

 

3 hours 30 minutes

 
             

6.   ASSISTANCE TO VICTIMS OF CHILD ABUSE / VIOLENCE AGAINST WOMEN AND CHILDREN

Local Government Unit assist Children and Women in need of special protection and refer cases filed against their abusers/perpetrators to proper agencies/ institutions.

Office: 

Municipal Social Welfare & Development Office (MSWDO)

Classification:

Complex/Highly Technical

Type of transaction:

G2C-Government to Citizen

Who may avail:        

Children below 18 years old and Women who are victims of physical abused, maltreatment, exploitation, cruelty, discrimination and other violence.

CHECKLIST OF REQUIREMENTS

FROM WHERE TO SECURE 

Birth certificate of the child

MCR

Medico-legal

Attending physician

Police Blotter

Philippine National Police

 

CLIENT STEPS

 

AGENCY

ACTION

 

 

FEES TO BE PAID

 

PROCESSING TIME

PERSON

RESPONSIBLE

 1. Report his/her Problem

 1.1 Conduct Interview with the child and Family

1.2 Evaluate and assess the

problem presented

 

None

 2 hour

 MSWDO

2. Submit requirements

2. Review submitted documents

None

 

15 minutes

 

MSWDO

3.Provide personal

data and

information of the problem

presented

 

3.1 Coordinate with PNP personnel; Women’s Desk and Barangay Officials for appropriate action

3.2 Conduct

individual/family

counseling and home

visitation

None

30 minutes

 

 

 

 

 

1 day

 

 

MSWDO

4.Undergo medico-legal at the hospital and submit result  to the Women and Child Protection Program(WCPP)

 4. Prepare assessment/ Social Case Study Report

None

1 day

MSWDO

5.File complaint

5.1 Extend available assistance to the victim

5.2 Coordinate and refer to DSWD and other agency for further intervention

None

 

MSWDO

 TOTAL

 

 2 days 2 hour 45minutes

 
             

7.   ASSISTANCE TO CHILDREN IN CONFLICT WITH THE LAW

Provision of Juvenile Intervention Program to address concerns of the Children at Risk as well as Children in Conflict with the Law so that these children will not resort to judicial proceedings.

Office: 

Municipal Social Welfare & Development Office (MSWDO)

Classification:

Complex/highly technical

Type of transaction:

G2C-Government to Citizen

Who may avail:        

Children below 18years old, minor children who commit offenses

CHECKLIST OF REQUIREMENTS

FROM WHERE TO SECURE 

Birth certificate of the child

MCR

Initial assessment Report

Attending physician

Police Blotter

Philippine National Police

 

CLIENT STEPS

 

AGENCY

ACTION

 

 

FEES TO BE PAID

 

PROCESSING TIME

PERSON

RESPONSIBLE

 1. Report to Social Welfare and Development Office

 1.1 Conduct Interview with the Child in Conflict with the Law and turn over the minor to his Family

 

None

 1 hour

 MSWDO

2. Submit requirements

2. Review birth certificate and other important documents needed

None

 

15 minutes

 

MSWDO

3.Cooperate with the accomplishment of Assessment for Discernment

3.1. Interview CICL and parents

3.2 Conduct Counseling to the CICL and family

3.2. Prepare and Submit Assessment/ Case Study Report to concern agencies

None

2 hours

 

 

 

30 minutes

 

 

 

 

6 days

MSWDO

4.Wait and attend schedule of court hearings

Attend court hearing as scheduled by the court

None

 

MSWDO

 TOTAL

 

6 days 3 hours 45 minutes

 
             

8.   PROVISION OF EMERGENCY SHELTER ASSISTANCE

This refers to the provision of financial assistance for the repair of houses of disadvantaged families whose houses were totally destroyed or partially damaged by man-made or natural disasters.

Office: 

Municipal Social Welfare & Development Office (MSWDO)

Classification:

Complex

Type of transaction:

G2C-Government to Citizen

Who may avail:        

Disadvantaged families whose houses were totally destroyed or partially damaged by man-made or natural disasters.

CHECKLIST OF REQUIREMENTS

FROM WHERE TO SECURE 

Barangay Certificate of Indigency (original)                 

Concerned Barangay

Picture of the damaged/destroyed house

 

 

CLIENT STEPS

 

AGENCY

ACTION

 

 

FEES TO BE PAID

 

PROCESSING TIME

PERSON

RESPONSIBLE

 1. Present needed requirement

1.Check the requirement

Interview and assess the need of the client

 

None

 30 minutes

 MSWDO staff

2.Wait for the MSWDO Staff to visit the House

2.Home visit validation of the extent of damaged to the house

None

 

1 day

MSWDO staff

 

2.1.Prepare and Process the Intake Form, Voucher, CAFOA

 

None

1 hour & 30 minutes

 

 

 

MSWDO

Mun. Budget Officer Mun. Treasurer

Mun. Accountant

Mun. Mayor

 

3.Acknowledge receipt of financial assistance by signing in the log book

3. Release cash assistance

None

3 minutes

Mun. Treasurer

 TOTAL

 

 1 day 2 hours 3 minutes